What to expect

Helen Talaga, Chartered Physiotherapist

It is not essential to see a GP or a Consultant before seeing a Physiotherapist; however, in some instances, you may be recommended to seek a doctor’s opinion before proceeding with Physiotherapy. 

If you have been referred by a doctor or another Health Care Professional, please bring any clinical reports or referral letters with you to the first appointment, including any Xray or scan results. Don’t worry if you haven’t got these; it simply helps to create a clearer picture of the problem.


PLEASE NOTE: There is ramped access to my treatment room in Sindlesham for wheelchair users.

Home Visits

Home visits can be made on request; please contact me to arrange. Home visits are only offered for one hour appointments and the fee includes travel within a 3 mile/15 minute radius of my base in Woodley, Reading.  Additional travel time will be charged at £15 per 15 minutes.

Your first appointment

Following your initial contact with me by email or phone, you will receive a Patient Information and Consent form which you can complete online. This form will include your address and contact numbers, GP information and your medical history, plus your consent for treatment and data collection (please see my privacy statement for further details). Your information will be transferred to a confidential database after your appointment and the computer file will be destroyed.

Once I have received this and the appointment is confirmed, you will receive a confirmation email that will contain a COVID-19 Consent form. This will detail my process for treatment during the pandemic; this can also be completed online and must be returned before the first appointment.

During the current pandemic, time spent within the building is restricted to a minimum. Please do not enter the building until your appointment time, or until I have contacted you by text message to let you know that the clinic room is ready for your treatment session. 

What to wear

Please make sure that you wear loose, comfortable clothing. In order to fully assess the problem, it is usually necessary to uncover the area, so please be prepared for this situation. If you have shorts and a t-shirt, this is usually sufficient. You can change into these if required during the session. Your dignity will be respected at all times during your treatment.

What to expect

On arrival, you will be asked to describe the problem - for example, how it started, its severity, what makes it better or worse - and you will then be examined to determine the cause of the problem. This will involve a hands-on assessment. Once this is completed, you will be advised on the best way to resolve/manage your problem. This may include an exercise programme for use at home, including stretching and strengthening, referral to a doctor or other Health Care Professional, and further appointments. You will also be given an opportunity to ask any questions you may have, if time allows. Please note that if it is appropriate to contact your GP or Consultant, you will be advised of this.

Follow-up appointments

Unlike your first appointment, these will usually last only half an hour, unless you are advised differently after your assessment. Please continue to wear or bring suitable clothing to allow effective treatment.


Payment must be made at the time of treatment, and can be made via cash, cheque, bank transfer, Debit or Credit card. 

Private Medical Insurance

I am not able to provide treatment for some of the private medical insurance companies; please ask your insurance company if they will authorise any appointments before booking. It is the policy of the clinic that treatment costs are settled by the patient at the end of each session and reclaimed from the insurance companies afterwards. Receipts will be provided for this purpose.

Cancellation Policy

It is not always possible to attend the appointment you have booked; appointments cancelled with more than 24 hours notice do not incur charges. However, there is a 50% cancellation fee for appointments cancelled with less than 24 hours notice. Missed appointments will be charged at their full rate.